Chat: translation, photos and files

Write in your own language — the other person reads it in theirs. Plus photos, files and a few handy extras.

Translation, photos and files

1. 1The other person’s messages are translated into your interface language automatically — nothing to turn on. “Show original” shows the source text.
2. 2Photos: show the item from the right angle, or its packaging. You can simply paste an image into the message field from the clipboard (Ctrl+V).
3. 3Files: a warranty card, an invoice, a manual in PDF.
4. 4The paperclip — pick photos or files, several at once if you like.
5. 5The truck — shipping by courier: the address and tracking number are sent to the chat as cards. How it works is explained in the guide to shipping.

• Photos — up to 15 MB, files — up to 5 MB.
• Enter sends the message, Shift+Enter starts a new line.
• Hover over a message and “Copy” appears: it copies what’s on screen, the translation or the original. In the app, message actions open with a long press.
• Links in messages are clickable.
• A booking request for a service arrives in the chat as a card: the time is confirmed with a button right on it. More in the guide to bookings.

What the buyer sees in a new chat

1. 1A reminder that they can write in their own language.
2. 2Ready-made first messages: “Still available?”, “When can I take a look?” and others. Tapping one puts the text in the field — it can be added to before sending.

Only the buyer sees these ready-made messages, and only while the chat is empty. That’s why the first message is often short — reply to it just as quickly.

Suspicious messages and reports

1. 1A message that moderation found to look like spam or a scam is collapsed behind a warning. “Show” reveals the text, but its links aren’t clickable, a photo doesn’t open at full size and a file can’t be downloaded. A message hidden as inappropriate looks normal once you click “Show”.
2. 2“Report” is the flag next to any message from the other person; it appears on hover. Pick a reason and the report goes to a moderator. The other person won’t know about it. In the app, “Report” is in the menu that opens with a long press on the message.

If a single message bothered you, report it — a moderator will look into it, and the conversation goes on. If the problem is the person — spam, rudeness, pressure — and you don’t want to talk to them anymore, block them. In the “⋯” menu in the chat header, “Report user” reports the whole account and “Block” blocks it. The same menu is on the listing page (there the item is “Block seller”) and on the storefront.

What happens after you block someone:

• Their listings and storefront disappear from your feed, search and catalog, and the chat with them disappears from your chat list.
• Neither of you can message the other or place an order.
• They aren’t told: if they try to contact you, they only see that the user is unavailable.
• Each block goes to moderation as a report on the user, and the account gets reviewed.
• Reviews stay where they are: blocking doesn’t hide them.

To unblock, open the “Blocked users” section of your account and click “Unblock”. If you open a blocked user’s listing or storefront via a direct link, a “You blocked this user” banner with the same button appears at the top. In the app: “Profile” → “Safety” → “Blocked users”.