Privacy Policy

Welcome to Ovdix. This Privacy Policy is designed to help you understand how we collect, use, disclose, and protect your personal information when using our mobile application, our website ovdix.com, and related services.

Ovdix is an application for posting and searching ads related to buying, selling, and exchanging various goods and services. It allows users to post ads, find relevant offers nearby, connect with sellers, and make secure transactions using user ratings and verification tools. Our key feature is the automatic translation of ads and chats into the user's language using artificial intelligence technology. The app supports 10 languages.

By using Ovdix, you agree to this Privacy Policy. If you do not agree with any part of this policy, please do not use our application.

We collect several types of information from users of our application:

Personal information

When registering and using Ovdix, we collect:

• First name (required)
• Last name (optional)
• Email address (for account registration)
• Authentication information when using Google OAuth2
• User-generated content such as ads, messages, and reviews
• Sellers and business storefronts you follow

Listing information

When creating a listing, we collect:

• Category
• Title
• Description
• Photos
• Price
• Attributes related to the listing
• Location data (coordinates and reverse geocoded address)

Note: We do not collect sensitive housing data such as apartment numbers or floor information.

Automatically collected information

When using our application, we automatically collect:

• Device information (model, operating system, unique device identifiers)
• Log information (interactions with the app, crash reports, system activity)
• Location information (with your consent)
• Usage patterns and preferences
• Approximate location from your IP address (country and city), so we can show listings from your country without asking for geolocation. The IP address is used only for this lookup and is not stored; the legal basis is our legitimate interest in showing a relevant feed.

We use the collected information for:

• Providing, supporting, and improving our application
• Processing and displaying your listings
• Ensuring communication between buyers and sellers
• Translating ads and chat messages into your preferred language
• Authenticating users and preventing fraud
• Personalizing your experience
• Processing transactions and subscriptions
• Sending notifications about your account or listings
• Monitoring and analyzing trends and usage
• Showing relevant ads (for free-tier users)
• Promoting selected public listings on Ovdix's official channels on social networks and messaging platforms (e.g., Telegram, Instagram)
• Operating the AI assistant: finding listings from your description and preparing messages to sellers
• Sending notifications about new listings from sellers you follow

Listings you publish on Ovdix (including photos, title, description, price, and the approximate location you choose to provide) are public and can be viewed by anyone, including through search engines.

To promote your listings and the Ovdix platform, we may share selected public listings on Ovdix's official channels on social networks and messaging platforms (such as Telegram and Instagram), together with a link to the listing. We rely on our legitimate interest (Article 6(1)(f) GDPR) for this. Such posts contain only information you have already made public in the listing and never include your private contact details. You may object at any time by contacting us at egorozh.dev@gmail.com — we will stop featuring your listings and remove existing posts from our channels.

Ovdix offers an assistant powered by artificial intelligence. It finds listings based on your description, answers questions about listings and storefronts, and drafts the first message to a seller — you send that message yourself. For sellers, it helps prepare a listing and set up or change a business storefront — changes are saved only after you confirm them.

What data is processed. The texts of your messages to the assistant, your interface language and, if you share it, your approximate location. If you are not signed in, we use your device identifier and IP address for the daily limit and to prevent abuse.

Transfer to OpenAI. To generate an answer, the texts of your messages are sent to OpenAI and processed on servers in the United States, subject to the safeguards described in the “International data transfers” section. Under our API agreement, OpenAI does not use this data to train its models.

Consent. Before you use the assistant for the first time, it asks for your consent to this transfer; without consent it does not work. You can withdraw your consent by writing to egorozh.dev@gmail.com; withdrawal does not affect processing carried out before it.

Retention. Conversations with the assistant are kept for 90 days after the last message and then deleted automatically; daily usage counters are kept for up to 31 days. If you delete your account, your conversations are deleted immediately.

Access. We do not use conversations for advertising. Authorized staff may review a conversation only when handling a complaint or abuse.

What not to share. Do not send the assistant passwords, bank card details or other sensitive information.

We process your personal information based on the following legal grounds:

• Contractual necessity: Processing necessary to fulfill our obligations in the Terms of Use that you agree to when using Ovdix.
• Legitimate interests: Processing necessary for our legitimate interests, such as improving our application, preventing fraud, promoting publicly posted listings on our official channels, and marketing our services.
• Consent: When we request and you provide explicit consent for certain processing actions, such as accessing your location, sending marketing messages, or sharing what you write to the AI assistant with a third-party AI provider (OpenAI).
• Legal obligations: Processing necessary to comply with legal requirements that we are subject to.

Our application integrates with several third-party services:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored on our own servers located in the European Union (Germany), operated by the hosting provider IONOS SE. We have chosen a European location to ensure compliance with GDPR requirements and similar data protection regulations. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. In determining the retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Access to your account by our team. Ovdix staff may sign in to your account on your behalf — only at your request (for example, to set up your business profile, publish listings for you, or help with a problem) or when it is necessary to investigate a security incident or a violation of the Terms of Use. Only authorized team members have such access; it is time-limited, and every sign-in is recorded. Actions taken during such access are performed in your account as if you had taken them yourself, and we use it only for the purpose for which it was granted. The legal basis is the performance of our contract at your request or our legitimate interest in keeping the platform secure. You can ask what was done in your account by writing to egorozh.dev@gmail.com, and you can change your password at any time.

Deleted listings. You can permanently delete a listing from your archive. If it had no chats, deals, orders or reports, we erase it together with its photos. If it did, the listing disappears from your account and from the catalogue and its photos, except the cover, are deleted, but its title and cover remain visible to the other party in their chat with you, in the deal and in the review, and the record itself is kept by us for as long as the related chat, deal, order or report exists, or until you delete your account. The legal basis is our legitimate interest in keeping chats and reviews, which belong to both parties, intact, and in preventing listing deletion from being used to hide traces of fraud. You may object to this retention by writing to egorozh.dev@gmail.com.

Moderation of chat messages. To protect users from spam and fraud, authorized members of our team may read a chat message after a chat participant reports it or our safety checks flag it (for example, a new account, an external link, or the same text sent to many users), and mark it as acceptable, spam or inappropriate. A message marked as spam or inappropriate is shown to its recipients collapsed behind a warning; the sender is not notified. We store the decision together with its time and the team member who made it, without copying the text of the message; the decision is deleted together with the message. We use these decisions to handle reports and to improve our safety checks. The legal basis is our legitimate interest in keeping the platform safe and preventing fraud. You can object to this processing or ask about decisions concerning your messages by writing to egorozh.dev@gmail.com.

Following sellers. If you follow a seller or their business storefront, we store whom you follow and since when, so that we can notify you about that seller's new listings. The seller sees only the number of followers, not who follows them. A follow is deleted when you unfollow, when either of you blocks the other, and when your account, the seller's account or their storefront is deleted. The legal basis is the performance of our contract with you: you choose to follow a seller yourself.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Rectification: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information under certain circumstances.
• Restriction: You may request restriction of processing your personal information.
• Data portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
• Objection: You may object to the processing of your personal information under certain circumstances.
• Withdrawal of consent: If we rely on your consent to process your personal information, you may withdraw that consent at any time.
• Complaint: You have the right to lodge a complaint with a data protection supervisory authority — in Serbia, the Commissioner for Information of Public Importance and Personal Data Protection; in the EU/EEA, the data protection authority of your country.

To exercise any of these rights, please contact us at egorozh.dev@gmail.com. We will respond to your request within the timeframes required by applicable law.

Our mobile application may use device identifiers and similar technologies to enhance your experience, collect statistics, and improve our services. Our website uses cookies: essential ones required for the site to function (such as authentication and language preferences), and — only with your consent — analytics and advertising cookies (Meta Pixel, Google Ads). On your first visit you can accept or decline them in the cookie banner; your choice is stored in your browser. You can withdraw your consent at any time by clearing the site data in your browser, after which the banner will appear again.

Visit statistics. To understand how many people use Ovdix, including those who browse without an account, our website and mobile application send a random device identifier with each request to our servers (on the website it is generated in your browser and kept in its local storage; in the application it is the identifier the operating system assigns to the app). We use it only to count unique devices per day together with their platform and interface language, to see how many visitors later create an account, and to count each view of a listing once. The identifier is not shared with third parties, is not used for advertising and does not follow you across other websites; we process it on the basis of our legitimate interest in measuring the use of our service. If you sign in, the identifier is linked to your account; when the account is deleted this link is removed. On the website you can reset the identifier at any time by clearing the site data in your browser. Daily records are retained for up to 25 months.

If you have any questions about this Privacy Policy, please contact us at:

EGOR ZHELUDKOV PR NOVI SAD
21102, Novi Sad, Miše Dimitrijevića 38, Floor 3, Apartment 10
Email: egorozh.dev@gmail.com